Returns

Our ultimate goal is for you, our customer, to be completely satisfied with your purchase from cottageshop.com.  If you receive an item you are dissatisfied with, you may return it within ninety (90) days for a refund or exchange within our current return policy guidelines.  Information contained on the invoice or original sales receipt will be necessary to process the return or refund.  Please have the invoice or original sales receipt ready when making your return.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at infocottage@kelloggsupplyco.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at infocottage@kelloggsupplyco.com and send your item to: 1201 Duck Road Duck North Carolina US 27949.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1201 Duck Road Duck North Carolina US 27949

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Outer Banks

  • 3-D Outer Banks Wood Chart
    3-D Outer Banks Wood Chart 3-D Outer Banks Wood Chart
  • Outer Banks Blanket "2017"
    Outer Banks Blanket Outer Banks Blanket
  • Outer Banks Indoor/Outdoor Pillow
    Outer Banks Indoor/Outdoor Pillow Outer Banks Indoor/Outdoor Pillow
  • Outer Banks Slate Trivet
    Outer Banks Slate Trivet Outer Banks Slate Trivet
  • Outer Banks Platter
    Outer Banks Platter Outer Banks Platter
  • Outer Banks Ceramic Trivet
    Outer Banks Ceramic Trivet Outer Banks Ceramic Trivet

Wall Art

  • Sand Dollar
    Sand Dollar Sand Dollar
  • Rustic Seahorse Wood Wall Art
    Rustic Seahorse Wood Wall Art Rustic Seahorse Wood Wall Art
  • Pelican Wood Wall Art
    Pelican Wood Wall Art Pelican Wood Wall Art
  • Vintage Shell Wood Art
    Vintage Shell Wood Art Vintage Shell Wood Art
  • Outer Banks Sign
    Outer Banks Sign Outer Banks Sign
  • Hatteras Charters
    Hatteras Charters Hatteras Charters

Bedding

  • Caribbean Splash Quilt Set
    Caribbean Splash Quilt Set Caribbean Splash Quilt Set
  • Beach Life Quilt Set
    Beach Life Quilt Set Beach Life Quilt Set
  • Isla Tropics Quilt Set
    Isla Tropics Quilt Set Isla Tropics Quilt Set
  • Antiqua Quilt Set
    Antiqua Quilt Set Antiqua Quilt Set
  • Oceanaire Quilt Set
    Oceanaire Quilt Set Oceanaire Quilt Set
  • Palm Beach Quilt Set
    Palm Beach Quilt Set Palm Beach Quilt Set

Plaques & Frames

  • The Girls Block Frame
    The Girls Block Frame The Girls Block Frame
  • Family Block Frame
    Family Block Frame Family Block Frame
  • Drinks Served Wood & Tin Plaque
    Drinks Served Wood & Tin Plaque Drinks Served Wood & Tin Plaque
  • Start Each Day Window Pane Plaque
    Start Each Day Window Pane Plaque Start Each Day Window Pane Plaque
  • Medium Pressed Glass & Metal Spinning Frame
    Medium Pressed Glass & Metal Spinning Frame Medium Pressed Glass & Metal Spinning Frame
  • Small Pressed Glass & Metal Spinning Frame
    Small Pressed Glass & Metal Spinning Frame Small Pressed Glass & Metal Spinning Frame

Outdoor Furniture

  • Adirondack Chair
    Adirondack Chair Adirondack Chair
  • Cocktail Table
    Cocktail Table Cocktail Table
  • Chaise Lounge
    Chaise Lounge Chaise Lounge
  • Pub Arm Chair
    Pub Arm Chair Pub Arm Chair
  • Swivel Pub Arm Chair
    Swivel Pub Arm Chair Swivel Pub Arm Chair
  • Pub Table
    Pub Table Pub Table